What is next-gen BPO?
The next generation in BPO represents a transformative shift towards integrating AI technologies, hybrid work settings, and human expertise to deliver unparalleled efficiency and innovation to BPO clients.
At nuDesk, we applied this next generation framework in building a BPO from Day 1 . . . without the legacy infrastructure and slow AI adoption of other players in the space.
Strategic Consultation
1
We gather strategic inputs from our clients on business objectives. Then, we work closely with clients to design and build customized BPO operations in Mexico tailored to their needs and goals.
Design & Compliance Review
2
We design customized sales and operational playbooks to guide teams and ensure consistent performance with defined objectives. We also conduct thorough reviews to ensure compliance with industry regulations and best practices.
Launch Pilot
3
We launch a pilot with limited staff to test the design and iterate based on real-world feedback, ensuring optimal performance and alignment with client needs.
AI-Powered Growth
4
We rapidly scale up operations using AI/tech-enabled tooling and reporting to enhance efficiency, streamline processes, and provide comprehensive operational insights.
Excellence Engine Fine-Tuning
5
Ongoing organizational improvement with a focus on employee relations and continuous performance monitoring. Our goal is to consistently meet and exceed KPIs, ensuring our clients’ success and our collective growth.
Growth Operations
Boosting revenue by staffing growth teams to drive marketing and sales campaigns, with cross-over benefits in the U.S Latino market.
Call Center
Establishing a state-of-the-art call center predominantly in Mexico, offering tailored solutions for the financial services industry.
Back-Office Support
Provide comprehensive back-office solutions, streamlining finance, HR, and other administration to reduce costs.
AI-Powered Enablement
Develop AI-powered tools for insights, offer project management, and optimize revenue through automation and tracking.
From an operational standpoint, we consider Mexico the most southern state of the U.S., sharing cultural affinity, time zones, and a deep bench of talent across multi-disciplinary roles. Our clients’ ability to tap into this top talent gives them an advantage over their competitors.
In addition, establishing a multi-disciplinary team in Mexico positions our clients to offer crossover expertise in penetrating the U.S. Latino market, which has a GDP of $3.2 trillion, representing the 5th largest economy in the world.